Services

System Integration

System IntegrationWe believe Systems integration is much more than having great technologies

Customer service centers present many challenges for organizations today. They have become an integral part of an organization’s strategy for providing efficient, flexible, self service transactions and customers regardless of the type of media access. Effective customer relationship management requires consistent and timely exchange of information between all those involved in these processes. These requires different telephony systems and applications to be seamlessly integrated with the IT systems existing in the organization. By working together, these systems can help streamline existing processes and improve operational performance, allowing the business to become more flexible and providing a systems architecture that will ensure you are able to adapt quickly and embrace new opportunities.


Why Pan Cyber ?


As a leading contact center systems integrator, Pan Cyber has an extensive team of highly skilled software and system engineers, solution architects and project managers with vast knowledge and expertise. Our consultants work with you to identify your business challenges and recommend and deliver complex multi-vendor integrated systems and applications into your contact center seamlessly.

Our track record and significant experience in having delivered similar projects successfully in the last many years, makes it feasible and easy for us to undertake complex assignments.

Using clearly defined procedures and our practical system integration methodologies , we help companies achieve maximum results and value of their investments.


Our Implementation methodology


Project Kick-Off


  • Kick-Off Meeting
  • Review Solution Proposal
  • Capture Details for Statement of Work
  • Pre Project plan and detailed task level project schedule

  • Project Requirement Document


  • Detailed Statement of Work
  • GAP analysis
  • Agreement and Sign Off

  • Design


  • Detailed Solution design
  • Proto design for approval (optional)

  • Solution Implementation


  • Resource Assignment
  • Infrastructure Readiness & Approval
  • Third Party Application Integration (e.g., CRM)
  • Initial Configuration
  • System(s) Test for technical and functional specifications

  • Documentation


  • User manuals
  • Site Specific documentation

  • User Acceptance Test


  • Execute Test Plan as per the acceptance criteria
  • Document Results
  • Make corrections/changes

  • Training


  • System administrator training
  • User Training

  • Go Live


  • Project Closure Readiness
  • Trial Run
  • Project Closure and Transition to Ongoing support
 

Consulting

ConsultingPan Cyber believes in offering best of both the worlds to customer advantage. Therefore, it has got a variety of models to take up project design and development assignments.

  • Onsite
  • Offsite
  • Offshore

Combination of two or more of the above


Onsite Projects


Keeping the senior knowledge consultants close to the customer, either at the customer site or close by at our office, gives a comfort of close interaction, taking care of the evolving ideas and clarity. It also provides active participation to increasing number of application architects, business drivers and account managers in the organization. The project life cycle is executed onsite under the direct supervision and management of the customer's Assignment Leaders.


Offsite Projects


The knowledge consultants of Pan Cyber operate through their offices providing customer interaction, specification and scope finalization, with the option of development being undertaken at any of our offices overseas or in India.


Offshore Projects


Our development center in Chennai- India provides a great advantage to the customer projects by offering vast competent and skilled resources at the state of the art software development center. The development center at Chennai has a 24 x 7 support facility with superior quality software engineering processes and methodologies. Rapid scaling of the project team size, skill mix and specific quality compliance are being currently offered to several customers.