Contact Center Solution

System IntegrationVocalcom is a leading international developer and integrator of contact center technology. Over the past 10 years, Vocalcom has developed a complete solution portfolio enabling organizations to efficiently interact with their customers by all available communications channels: Phone, fax, email, internet, SMS and VOIP. Vocalcom solutions are being used in more than 37 countries by over 250 000 agents.

Hermes.Net Contact Center Solution.

Hermes.Net is an all-in-one contact center solution, integrating IVR, ACD, predictive dialer, e-mail, SMS, fax, web-chat, recorder, speech synthesis, voice recognition and more. Completely browser-based the Hermes.Net platform enables our customer to access all contact center functionalities through a standard Internet browser from the office, from home or on the go. The Hermes.Net solution comes with an extensive suite of applications ranging from administration and reporting to visual IVR designer and real time supervision. Working either standalone or connected to the existing telecom and IT infrastructure the Hermes.Net solution objective simplify contact center's project by reducing the implementation time, simplifying usage and learning curve. Helping reduce the TCO and increasing ROI period.